We have a wide range of highly skilled Engineers who work from home and they are all evenly based around Kent. We also have trainees and assistants supporting engineers who join each other for spares delivery and to provide assistance. All our Engineers have vast experience within the catering service industry and during their careers they have worked for National manufacturers and/or many large service companies. They are enhanced DBS checked and have Photo IDs that are sent to all our customers.
We try to provide a complete package of service to our customers by offering in-house design, fabrication, extraction servicing and kitchen and extraction cleaning with our operatives who are trained and certificated to TR19 HVAC Procedures. We are accredited to F – Gas, Gas Safe Register, CHAS, Safe Contractors and work with Cedabond. All our Engineers are fully qualified to undertake the work given and they have all completed the relevant courses and have continuous training. Due to our client base, there is quite rightly a need for full compliance in all aspects of health and safety. We cover most in house but also utilise the services of an external company who gives full back ups and ongoing training in all compliance issues. We are continuously examining the many health and safety procedures that need to be undertaken with a strict working policy in providing safe service to all our customers and staff.
Our Engineers have a shift rota system in which some engineers are given scheduled work and some have later starts to accommodate the end of day calls. Each of our sign written vans carries a vast amount of stock and all our vehicles have trackers fitted. The tracking of our vans is invaluable to us as it allows us to advise sites on when we are able to attend and this also gives us the ability to offer emergency service – within 2 hours is normal. We pride ourselves on the speed of our turnarounds for repairs, and we very rarely say no to customers. If parts are not in stock at our warehouse and are not available locally, then we try to ensure that next day repair is aimed for.
Our fully equipped warehouse is our hub for deliveries and spares storage, making it easily accessible to get urgent spares out when required. Service and training is also carried out in our workshop, especially on some problematic appliances. We can also offer loan equipment.