Equipment Breakdowns

KCS possesses one of the largest catering equipment service workforces in Kent; offering rapid response rates and aiming for a first-time fix.

With many of the appliances in your working kitchen employed in constant use day in and day out, even with a regimental cleaning and maintenance regime part failure may occur - reducing your kitchens performance, or worse, closing it entirely!

At KCS, we truly understand the pressures of running a catering kitchen, so you can rest assured that in the event of a breakdown call out, we'll process your request as quickly and safely as possible.

Whether you have a Service Agreement or not, we can offer 2 hour Emergency Responses.

If your query is a little more pressing, we recommend calling our main office numbers on either 01795 668201 or 01795 669600 as all calls are dealt with as being a higher priority than e-mail communications.

When placing a breakdown call - having the following details ready will expedite the response:

  • Your business name, address and post code.
  • A contact name, telephone number and email address is possible. The type of appliance at fault, its manufacturer name and model number (if possible).
  • The KCS asset number if you have a Service Agreement with us.
  • The nature of the fault. (i.e. not lighting, not cooling, won't start etc) - please be as specific as possible.
  • Let us know if there is any immediate danger to those operating on or near the affected appliance.
  • At what time we can gain access to the equipment.
  • Is response required within four hours for this breakdown call.
Work for Us

Minimise downtime and maximise efficiency with a service agreement and receive

  • Same day / next day cover depending on your Service Agreement
  • Discounted Call Out Rates
  • Priority over Non- Service Agreement Customers on all call outs
  • Annual Gas Safety Inspections on all Gas appliances
  • Annual Preventative Maintenance Assessments on all appliances
  • Follow up Remedial Quotations
  • Identification numbers given to your appliances
  • Supply of all relevant equipment documentation and asset lists
  • A large selection of stock spares
  • Laundry Servicing and Certification
Work for Us

Non-Service Agreement Customers

Payment card details will be required for any non service agreement customer call outs - so please also have your payment details ready